Shipping policy
Thank you for shopping with Palmarela.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received and verified.
Shipping Rates
We currently ship to Puerto Rico and the United States.
- Flat Rate Shipping: $5.55 per order on orders under $50
- Free shipping on orders of $50 or more
Estimated Delivery Times
* Puerto Rico: 2-8 business days
* United States: 5–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Returns & Exchanges
Due to hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged.
For all other jewelry items, we only accept claims if:
* The item arrives damaged.
* The wrong item was received.
* The item has a manufacturing defect.
Claims must be submitted within 7 days of delivery.
To request assistance, please contact us with your order number and clear photos of the item and packaging.
Palmarela reserves the right to deny claims that do not meet the requirements outlined in this policy.